Fingerprint reader fails on Linux workstation with Advanced Authentication

  • 7024908
  • 04-Nov-2020
  • 04-Nov-2020

Environment

Advanced Authentication 6.3
Ubuntu Thin Client
Other Linux workstations
Mac OS workstations 
Device service configured for fingerprint reader

Situation

Unable to use fingerprint reader on Linux workstation
“No service available” error after configuring Device Service for fingerprint reader

Resolution

This is not a supported configuration.
The fingerprint method is only supported on Microsoft Windows workstations. 

Also, the Advanced Authentication Client has not been tested with Ubuntu thin clients. 

If either supporting fingerprint readers on Linux or Mac, or supporting the Ubuntu thin client are enhancements that interest you, please enter an enhancement request through the Advanced Authentication ideas portal at