OES Servers not sending data to Sentinel

  • Document ID:7024890
  • Creation Date:29-Oct-2020
  • Modified Date:29-Oct-2020
    • Micro Focus Products:
      Sentinel

Environment

Unix Agent Manager
Unix Agent 7.6.3
Sentinel Server

Situation

UAM 7.6.3, OES Servers not sending data to Sentinel.

Resolution

To resolve this issue do the following:

UNIX Agent hotfix p763p100 has to be applied.
Installing This Hotfix:
Complete the following steps to install this hotfix.

1. Click Patch > Patch Manager.
    
2. Click Load Patch to add the p763p100.zip patch to the list of available patches.
   
  3. Select the computers on which you want to apply the patch.
        
  4. Select the patch.
          
  5. Click Start Install.
   
  6. Click Back to close the Patch Manager.

Cause

The installed agents of version 7.6.3 are missing few CPAN modules of perl in the bundle, hence causing the error and the events are not sent to Sentinel.