Unable to send out rule generated messages

  • 7024873
  • 20-Oct-2020
  • 20-Oct-2020

Environment

GroupWise 18

Situation

Users have created auto-reply or vacation rules to respond to messages received internally as well as externally. The internal auto-replies get delivered, but the external auto-replies fail to send out.

The user will receive a failed delivery attempt message that contains the following:

Transcript of session follows:
  Command: MAIL FROM: <Mailer-Daemon@InternetDomainName>
  Response: 550 5.1.0 MailProtect: Your IP xx.xx.xx.xx is not allowed to relay for Mailer-Daemon@InternetDomainName (Unknown domain)


In the verbose GWIA log, there should be entries that resemble these:

16:08:47 86F4 MTP: File sent: 4f8f0b8e.yu1 Size: 8344
16:08:49 87AE MSG 11182997 Sender: user@InternetDomainName
16:08:49 87AE MSG 11182997 Building message: sf8f0b91.572
16:08:49 87AE MSG 11182997 Recipient: InternetRecipient@InternetDomainName
16:08:50 86F4 MTP: File sent: 4f8f0b91.a11 Size: 37136
16:08:50 86F4 MTP: File sent: 4f8f0b91.a13 Size: 37196
16:08:54 86AC DMN: MSG 11182997 Send Failure: 550 5.1.0 MailProtect : Your IP xx.xx.xx.xx is not allowed to relay for mailer-daemon@InternetDomainName (Unknown domain)
16:08:54 86AC DMN: MSG 11182997 SMTP session ended: [xx.xx.xx.xx] (out.mailprotect.org.uk)
16:08:59 A55C MSG 11182997 Analyzing result file: /media/nss/GWGWIA/gwgwia/wpgate/gwia/result/rf8f0b91.572
16:08:59 A55C MSG 11182997 Detected error on SMTP command
16:08:59 A55C MSG 11182997  Command:  MAIL FROM:<Mailer-Daemon@InternetDomainName>
16:08:59 A55C MSG 11182997  Response: 550 5.1.0 MailProtect : Your IP xx.xx.xx.xx is not allowed to relay for mailer-daemon@InternetDomainName (Unknown domain)
16:08:59 A55C Building undeliverable message
16:09:00 86F4 MTP: File sent: 4f8f0b9b.i23 Size: 2196
16:09:00 86F4 MTP: File sent: 5f8f0b9b.001 Size: 664

Resolution

The outbound message is getting rejected because it is coming from an unknown user rather than the user account that generated the auto-reply message.

In the GWIA properties | SMTP/MIME tab | Address Handling | Enable the Outbound Settings option for: Use GroupWise user address as Mail From: for rule generated messages