Mobility Troubleshooting - Understanding Error Codes in the groupwise-agent.log File

  • 7024872
  • 19-Oct-2020
  • 19-Oct-2020


GroupWise 18
GroupWise 2014 R2
GroupWise 2014
GroupWise Mobility Service 18
GroupWise Mobility Service 2014 R2


When searching through the GroupWise Mobility logs in verbose mode and attempting to find issues with specific users or post offices that are having trouble synchronizing, it is likely that an error will be displayed in the groupwise-agent.log that will seemingly have no specific meaning.  


An example of calculating an error can be seen here:

020-09-21 08:08:10.850 DEBUG [Device_Thread-23] [gw_driver:331] [userID:] [eventID:] [objectID:] [] resLogout = "<?xml version="1.0" encoding="UTF-8"?><s:Envelope xmlns:s="" xmlns:xsi="" xmlns:gwm="" xmlns:gwt=""><s:Header/><s:Body><gwm:logoutResponse><gwm:status><gwt:code>59910</gwt:code></gwm:status></gwm:logoutResponse></s:Body></s:Envelope>"

<gwt:code>59910</gwt:code> is the error to be translated

To do this, the number will have to be changed from decimal to hexidecimal.  This is easily done using a calculator program from your workstations operating system.

In this case, the error is equivalent to an EA06 error which can be found in the documentation or in other areas on the web.