External GroupWise system synchronization fails to work

  • 7024830
  • 18-Sep-2020
  • 18-Sep-2020

Environment

GroupWise 18
GroupWise 2014 R2

Situation

GroupWise external synchronization fails after configuring both systems
Each system has defined the other with direct links and the links show open when viewed in the HTTP page for the MTA
External system sync has been configured to send and receive domains, post offices, and users in each system
Initiating the request does not create the Post Offices as expected and no user information is transferred either direction.

MTA log file does show the following:
09:24:21 C9A7 RTR: Pridom: 0004fd6e.00A: Unknown destination: Main 
09:24:21 C9A7 RTR: Pridom: 0004fd6e.00A: Originator: Alums. [ADS]
09:24:21 C9A7 RTR: Pridom: 0004fd6e.00A: No UDM status generated

Resolution

In this case the destination: Main  was the name of the external domain created to represent the other system.  The problem is the name did not match the actual name of the domain.

In order for synchronization to work the external domain created in each system must match the name of the actual domain that already exists in the other system.

Cause

The receiving system cannot resolve a domain name destination that doesn't actually exist.

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