GroupWise Filr integration - file entry cannot be found error when sending a mail.

  • 7024808
  • 11-Sep-2020
  • 11-Sep-2020

Environment

GroupWise 18
Filr 3/4 Appliance

Situation

You have enabled a Filr integration on GroupWise accounts. When users login and want to add attachment to newly composed email, there are new Filr options displayed to add a file or a link to a Filr file. However, in various stages of this add attachment process users get an error complying that the file cannot be found.

Resolution

There is a mismatch in email addresses. Users imported into Filr have different email address than what they have as default in GroupWise.

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