"The update process has reported a warning or error" when updating from SSPR 4.3.04 to SSPR 4.4

  • 7024771
  • 05-Aug-2020
  • 25-Aug-2020


Self Service Password Reset 4.3 Appliance


While trying to upgrade SSPR appliance from version to version 4.4. The installation is failing giving the following error condition:

 The update process has reported a warning or error. Review the returned text below:

Problem git-web- requires git-core=2.12.3. but this requirement cannot be provided uninstallable providers: git-core....... choose from the above solutions by number or cancel {1/2/3/c}



Open a ssh session to your SSPR server

Run the following command

rpm -qa | grep git and confirm git-web- is shown on the output

After this, run the following command

rpm -q --requires git-web-2.12.3-27.17.2 and confim the following output

sspr43:~ # rpm -q --requires git-web-2.12.3-27.17.2
config(git-web) = 2.12.3-27.17.2
git-core = 2.12.3
rpmlib(CompressedFileNames) <= 3.0.4-1
rpmlib(PayloadFilesHavePrefix) <= 4.0-1
rpmlib(PayloadIsLzma) <= 4.4.6-1

The final step is to run the following

rpm –e git-web-2.12.3-27.17.2


After that run the following.


rpm -qa | grep git-web just to confirm the files is removed.


After removing the git-web rpm, refresh  SSPR online upgrade and try to upgrade again it will then complete successfully