Environment
GWAVA (Secure Messaging Gateway) 7
Situation
You have just installed SMG7 appliance or rebooted existing server and found out that you cannot connect to the VA webinterface. On the server itself, there is no port 9443 active.
Resolution
Just in case you run into such situation, you might try:
1. The VA webinterface gets started by vabase-jetty.service.
2. This is just calling the jetty.sh script from /opt/novell/jetty9/bin directory. See if you can start / stop it manually:
./jetty.sh start/stop/status
3. If that works but you are unable to use "systemctl start vabase-jetty.service", then:
a) Go into /usr/lib/systemd/system directory.
b) Edit vabase-jetty.service file by vi editor and disable user and group lines. This script tries to use "vabase-jetty" as a user and a group which does not work with root:root file ownership of the /opt/novell/jetty9.
c) Since you edited this system file, you will need to run first "systemctl daemon-reload".
d) Now try "systemctl start vabase-jetty.service" and see if it was loaded by "systemctl status vabase-jetty.service".