When a Windows taskmgr dump does not provide the necessary information for engineering to resolve an issue, a procdump is needed.
Please get a program called ProcDump from here: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
Install it on the workstation.
Have GroupWise running.
Open up a command prompt window as Administrator
Go to the directory where you extracted/installed ProcDump in
Enter the following command: procdump -ma -e -mk -h grpwise.exe
you might need to accept a EULA
Duplicate the crash.
A crash dump file should be created in the ProcDump directory.
At least 3 such crash dump files will be needed for engineering.
Switches when running Procdump on a Citrix Serever:
procdump -ma -e -h -mp grpwise
Once the procdump files have been gathered, please zip them together, using the SR number as the file name. Upload them to ftp://ftp.novell.com/incoming and let the technician assigned to the SR know to download them