How to capture a procdump from the GroupWise client

  • 7024705
  • 26-Jun-2020
  • 26-Jun-2020

Environment

GroupWise 18

Situation

When a Windows taskmgr dump does not provide the necessary information for engineering to resolve an issue, a procdump is needed.

Please get a program called ProcDump from here: https://docs.microsoft.com/en-us/sysinternals/downloads/procdump
Install it on the workstation.
Have GroupWise running.
Open up a command prompt window as Administrator
Go to the directory where you extracted/installed ProcDump in

Enter the following command: procdump -ma -e -mk -h grpwise.exe


you might need to accept a EULA
Duplicate the crash.
A crash dump file should be created in the ProcDump directory.
At least 3 such crash dump files will be needed for engineering.

Switches when running Procdump on a Citrix Serever:

procdump -ma -e -h -mp grpwise

Resolution

Once the procdump files have been gathered, please zip them together, using the SR number as the file name.  Upload them to ftp://ftp.novell.com/incoming and let the technician assigned to the SR know to download them

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