Environment
Identity Manager 4.8.0
Identity Manager 4.8.1
Identity Apps 4.8.0 for Linux
Identity Apps 4.8.1 for Windows
Situation
Workflows are not handling extended characters correctly. The problem can affect different areas, like the entity activity or the request history, depending on the workflow being used.
Resolution
In order to solve this issue, add the following line to the file tomcat/conf/web.xml:
<request-character-encoding>UTF-8</request-character-encoding>
The default location of the web.xml file for a Linux installation is /opt/netiq/idm/apps/tomcat/conf/web.xml
The default location of the web.xml file for a Windows is c:\netiq\idm\apps\tomcat\conf\web.xml
This line gets added automatically by the 4.8.1 patch installer for Linux. For Windows, it still needs to be added manually