SSPR Help Desk Users cannot change eDir password

  • 7024638
  • 19-May-2020
  • 19-May-2020


SSPR 4.x
eDirectory environment
NMAS universal password policy defined


SSPR Helpdesk users are not able to change the user's password.  


Make sure the NMAS policy allows the SSPR Helpdesk user to access the Universal Password.  

1. Launch iManager and open "Password Policy" under the "Passwords" plugin
2. Select the desired policy
3. Select Universal Password
4. Open Configuration options
5. Click "Allow the following to retrieve passwords"
6. Click "Insert"
7. Browse to or type in the SSPR Helpdesk user or Group.