Reloading collection did not complete successfully

  • Document ID:7024624
  • Creation Date:14-May-2020
  • Modified Date:14-May-2020
    • Micro Focus Products:
      Retain Unified Archiving

Environment

Retain Unified Archiving 4.x

Situation

Searching is not working.
Indexes do not appear to be updating. In the current Indexing log file, seeing the following:
SolrCloudServerManager: Reloading collection did not complete successfully return code = 404
Unable to access the Indexing HPI web page, page not found error.

Resolution

The Indexer is not running.

First recommendation is to re-install the same version of Retain over the top of the current installation.

After the installation, check and see if indexing appears to be running or not.