Zenworks 2020 Upgrade fails on Windows server

  • Document ID:7024602
  • Creation Date:04-May-2020
  • Modified Date:02-Jul-2021
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

ZENworks Configuration Management 2020 System Update

Situation

The Zenworks 2020 Upgrade fails on Windows server.
The log file %zenworks_home%\logs\ZENworks_Upgrade_<date>_<time>.log.xml shows
...
[Upgrading packages failed. Check the %zenworks_home%\logs\system-update\5020000000fc50000000002019100412\system-update.log file for more details]
...
[$UPGRADE_RESULTS$:FAILED]
...

The log file %zenworks_home%\logs\system-update\5020000000fc50000000002019100412\system-update.log shows
...
[ERROR] [04/28/2020 13:21:25.395] [1840] [ZENUpdater] [] [Administrator] [SystemUpdate] [MSI_INSTALL_ERROR] [ERROR] [novell-zenworks-primary-agent-20.0.0.3138.msi,1603] [] [] [ZENworks]
...

The log file %zenworks_home%\logs\system-update\5020000000fc50000000002019100412\novell-zenworks-primary-agent-20.0.0.3138.msi.log shows
...
MSI (s) (54:F4) [13:21:14:449]: Folder is not accessible: %zenworks_home%\cache\
...


Resolution

Reported to engineering

Workaround :
Please contact Micro Focus Customer Service for assistance upgrading the server/zone.