Environment
Filr 4
Situation
When attempting to import uses via LDAP, the "Preview sync" operation shows the user imported, but the actual LDAP "Sync All" operation reflects that no users were actually imported.
Resolution
Remove the extra mapping entry/entries from the LDAP server configuration.
Cause
The default mapping from the internal identifiers to the LDAP attribute names of the user record are:
phone=telephoneNumber
emailAddress=mail
lastName=surname
firstName=gn
firstName=givenName
description=description
lastName=sn
In the case where an extra entry was seen to have resulted in the failure to import users, an additional line, title=title had been added.