SSPR 5078 SMS Send Error with Swift SMS Gateway

  • Document ID:7024543
  • Creation Date:06-Apr-2020
  • Modified Date:07-Apr-2020
    • Micro Focus Products:
      Self Service Password Reset

Environment

Self Service Password Reset 
SSPR 4.x
Swift SMS Gateway

Situation

Attempting to configure 'SMS Notification Settings' in SSPR Configuration Editor, Settings ⇨ SMS ⇨ SMS Gateway 
Using 'Swift SMS Gateway' (https://secure.smsgateway.ca/docs/index.html) as the SMS Gateway 
Fails with error 5078 ERROR_SMS_SEND_ERROR 

Resolution

'Swift SMS Gateway' support suggests using the following parameters:

SMS Gateway:
https://secure.smsgateway.ca/SendSMS.aspx

SMS Gateway Certificates:
Click 'Import from Server'
 
SMS Gateway User:
<No value added> (This was one of the main things throwing us off; seems odd but this has been confirmed to work in at least one customer environment)
 
SMS Gateway Password:
Enter the "Account Key" from Swift
 
HTTPS Method:
Use "GET"

SMS Gateway Authentication Method:
Request - Authentication will be part of the request
 
SMS Request Data:
CellNumber=%TO%&AccountKey=%PASS%&MessageBody=%MESSAGE%
 
SMS Phone Number Format:
Plain - Country code...

Most of the other SMS Gateway 'default' settings should be appropriate/adequate.