Environment
OES 2018 SP1
iPrint for OES 2018 SP1
WebAccess 2018
Situation
When trying to install a printer from the /printer page, an error is displayed:
Error installing printeriPrint printer unknown printing error 1344
Resolution
Configure Webaccess rewriter to not intercept iPrint calls.
Then restart apache, idsd and ipsmd services:
rcapache2 restart;rcnovell-idsd restart;rcnovell-ipsmd restart
Cause
Webaccess rewriter is intercepting the Apache calls to idsd, hence the driver associated to that printer could not be copied to the mod_ipp directory.
Additional Information
Apache error_log shows the following error:
[Mon Mar 30 15:26:29.529431 2020] [:warn] [pid 22803] SRVR_ERR_IDS_ERROR; GetResourceData() returned -1 in ProcessGetInstallFilesReq(). Hint: Check Proxy Server configuration.[Mon Mar 30 15:26:29.529487 2020] [:warn] [pid 22803] IPP Operation error=SRVR_ERR_IDS_ERROR, operation=Get Install Files
Apache access_log shows the following error:
[30/Mar/2020:16:45:39 +0200] "GET /iprint/api/printers HTTP/1.1" 404 1008 "-" "curl/7.37.0"10.1.1.32 - - [30/Mar/2020:16:45:39 +0200] "GET /iprint/api/printers HTTP/1.1" 404 1008 "-" "curl/7.37.0"