unknown printer error 1344 when installing a printer

  • 7024517
  • 31-Mar-2020
  • 31-Mar-2020


OES 2018 SP1 
iPrint for OES 2018 SP1
WebAccess 2018


When trying to install a printer from the /printer page, an error is displayed:
Error installing printer
iPrint printer unknown printing error 1344


Configure Webaccess rewriter to not intercept iPrint calls.

Follow TID 7023766, Resolution B

Then restart apache, idsd and ipsmd services:
rcapache2 restart;rcnovell-idsd restart;rcnovell-ipsmd restart


Webaccess rewriter is intercepting the Apache calls to idsd, hence the driver associated to that printer could not be copied to the mod_ipp directory.

Additional Information

Apache error_log shows the following error:
[Mon Mar 30 15:26:29.529431 2020] [:warn] [pid 22803] SRVR_ERR_IDS_ERROR; GetResourceData() returned -1 in ProcessGetInstallFilesReq(). Hint: Check Proxy Server configuration.
[Mon Mar 30 15:26:29.529487 2020] [:warn] [pid 22803] IPP Operation error=SRVR_ERR_IDS_ERROR, operation=Get Install Files
Apache access_log shows the following error:
[30/Mar/2020:16:45:39 +0200] "GET /iprint/api/printers HTTP/1.1" 404 1008 "-" "curl/7.37.0" - - [30/Mar/2020:16:45:39 +0200] "GET /iprint/api/printers HTTP/1.1" 404 1008 "-" "curl/7.37.0"