Environment
GroupWise Mobility Service 18
Situation
Newer Samsung devices can be prompted to download and apply recent system security
patch from January 2020. After that, once you connect to your GMS
account with the device, there are changes made on your Exchange account configuration settings which result into connections problems. What
typically get changed is login name being swapped by email address
and also Exchange server settings is modified. Sometimes this cannot be even changed.
Resolution
Although this seems to be more a problem caused by the Samsung
patch this problem is under investigation to see if we can provide
any fix for this new problems.