Client for Open Enterprise Server will not install on Microsoft Surface X

  • 7024410
  • 06-Feb-2020
  • 06-Feb-2020

Environment

Client for Open Enterprise Server 2 SP4 (IR12)
Microsoft Surface X

Situation

When attempting to install Client for Open Enterprise Server on a Surface X workstation, the installation fails with an error, such as:

An unknown installation error occurred: 0x800F0203 (-2146500093)

Resolution

Client for Open Enterprise Server is supported only on Intel-compatible 32-bit x86 platforms, and Intel-compatible 64-bit x64 platforms. Surface X is an ARM-based Windows 10 PC, which is not supported. See Microsoft document "Surface Pro X app compatibility" for more information.

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