Unable to preview message file attachments in WebAccess.

  • 7024365
  • 10-Jan-2020
  • 22-Jan-2020


GroupWise 18


There was a request to be able to preview proprietary formatted message files, for instance Outlook MSG file format.
This succeeded in GW2014/R2 version but a converting the same MSG file fails in GW18 version.


Since GW18.x we started to use a different technology (Keyview) for previewing attachments in WebAccess. In older version we used Oracle Stellant viewers. Since this change, some type of files cannot be viewed in WebAccess by default.

Go into /opt/novell/groupwise/agents/lib/viewers directory and locate the "formats_e.ini" file. Edit this file with gedit text editor, for instance. Scroll down to the [ContainerOptions] section.
There will be by default only one definition:


This is for exporting MIME/text formats used by Outlook Express, Thunderbird, etc.
Now add new line bellow:


This is to enable export of MSG Outlook client files.
Save the file changes and restart DVA. After that you shall be able to preview proprietary MSG attachments in WebAccess.

If needed, you can add also:


for Notes DXL file formats.

Additional Information

This is fixed in a newer FTF.  Please open a service request and ask for 18.1.1 build 135637 or 18.2.1 build 135636 or newer for either version.  The problem exists in both WebAccess and in the Windows client.  The backend build will be needed to fix WebAccess so the file will no longer need to be edited.  The client build will need to be install so that the same file will not need editing on the workstatation