GroupWise GWIA SMTP STARTTLS failure (8922)

  • Document ID:7024361
  • Creation Date:08-Jan-2020
  • Modified Date:29-Jan-2020
    • Micro Focus Products:
      GroupWise

Environment

GroupWise 18.2

Situation

The GWIA fails to send emails to external email systems using TLS1.0.  The error message in the GWIA log file is:

SMTP STARTTLS failure (8922)

Resolution

Add the following to the GWIA startup file and then restart the GWIA:

--sslOption "SSL_OP_ALLOW_TLSv1_1, SSL_OP_ALLOW_TLSv1, SSL_OP_NO_TLSv1_3"

Cause

TLS1.0 was deprecated in June 2018 and is considered unsecure.