Publisher message body blank when viewed with bundled viewer

  • Document ID:7024350
  • Creation Date:19-Dec-2019
  • Modified Date:19-Dec-2019
    • Micro Focus Products:
      Retain Unified Archiving

Environment

Retain Unified Archiving 4.x

Situation

After Publishing the results from the query, if the bundled viewer is used to view the messages, the message body will be blank (empty).

Using the Publisher Viewer that is not bundled with the query results will display the message body correctly.

Resolution

The nsoup.dll file was not copied into the published results folder.

Retain Publisher 4.9 and above will include the fix for this issue.