3270 Printer emulation session crashes when selecting printer name under Print Settings

  • 7024296
  • 27-Nov-2019
  • 12-Dec-2019

Environment

Extra! X-treme 9.5
Microsoft Windows 10
Microsoft Server 2016

Situation

A 3270 Printer emulation session in Extra! X-treme 9.5 can crash on Windows Server 2016 or Windows 10 when selecting a printer name under File | Print Settings.  The following error occurs:

    Faulting application name: EXTRA.exe, version: 9.5.1025.0, time stamp: 0x5ba4106c
    Faulting module name: PRINTCPO.DLL, version: 9.5.1025.0, time stamp: 0x5ba4113a
    Exception code: 0xc0000005
    Fault offset: 0x00016112
    Faulting application path: C:\Program Files (x86)\Micro Focus\Extra!\EXTRA.exe
    Faulting module path: C:\Program Files (x86)\Micro Focus\Extra!\PRINTCPO.DLL

Resolution

Upgrade to Extra! X-treme 9.5 Hotfix 4 (Build 9.5.1043) or higher to resolve this issue.

A HotFix (HF) for Extra! X-treme is a cumulatively built product update, intended for limited distribution, which addresses specific customer issues and enhancement requests; outside the regular Development release cycle. It is only available to Micro Focus customers with current software support and maintenance contracts, and only after contacting Micro Focus Customer Support directly.  A HotFix undergoes limited stability and quality testing and is intended for quick release to address specific product issues and should not be deployed to production environments without thorough testing.  It is recommended to upgrade to a full-release or a Service Pack version of Extra! X-treme when it becomes available.

Additional Information

Workaround:

1. Select direct IP printing under Microsoft Windows for the printers to be used by the Extra! 3270 printer emulation session.
                                                or
2. Select a shared network printer off a Microsoft Windows 2008 R2 server instead of a Microsoft Windows 2012 server.

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