Environment
Service Desk 7.5 NSD Operations
Service Desk 8.0 NSD Operations
Service Desk 8.1 NSD Operations
Service Desk 8.1.1 NSD Operations
Situation
- Release request created with the built-in Release Workflow
- Request updated to the Plan Approval state
- Assigned manager has approved or rejected the request
- Request stays in Plan Approval state and can no longer by edited by any user
Resolution
Workaround
- Navigate to the built-in Release Workflow
- Click Edit on the Approval state
- Save the Approval state without making any changes
NOTE: Requests that are already stuck will stay stuck with no
workaround.