Unable to send a document from Adobe Reader.

  • 7024259
  • 13-Nov-2019
  • 13-Nov-2019

Environment

GroupWise 18
Adobe Reader DC
Microsoft Windows 10

Situation

First of all make sure GroupWise is set as default mail application.
Click on Windows icon -> Settings -> Apps -> Default Apps. Here set a default Email to GroupWise MAILTO Protocol Handler.
Next open Registry Editor and go into HK_CU -> Software -> Adobe -> Adobe Reader -> DC -> Sendmail.
There is the DWORD item "bDefaultSet" which shall be set to 1 if it was set to 0.
Open now any PDF document and click on Emil icon -> Attach to Email and that shall open a new email with PDF document attached. If you have not stated GroupWise client, then it will start it and you shall login into your mailbox.

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