Filr upgrade from 4.0 to 4.1 fails

  • 7024213
  • 25-Oct-2019
  • 30-Oct-2019


Micro Focus Filr 4.x


The upgrade from Filr 4.0 to 4.1 fails with the following observations:
  • The update progress window appears for a few seconds, then stops.  
  • When going to the "Needed Patches" list, the 4.0.1, 4.0.2, and 4.0.3 updates still show as needing to be applied. 
  • The /var/log/zypp/history log doesn't show any entries which correlate to the time of the attempted upgrade.
Note 1: Upgrading from 4.0.3 to 4.1 is successful. But if the server had not already been updated to 4.0.3 prior to the release of 4.1, there is no method to upgrade to 4.1 using the Management Console (https://<address>:9443).
Note 2: The Search Appliance server updates without issue.  This problem is observed only with the Filr Appliance servers.


The Micro Focus Filr team is investigating this issue.

  • Issue the following string of commands at a terminal session.
    • If you want to use putty or other remote access tool and SSH has not been enabled, then
      • go to https://<filr dns or ip>:9443
      • Click the System Services tile
      • Highlight SSH and choose Action -> Start
  • rcfilr stop;zypper patch;rcfilr start

Additional Information

Note: The following zypper commands can be instructive to understanding the state of the registered update repositories:
  • zypper pd
    • View which product is installed
  • zypper ref
    • Ensure the registered repositories are refreshed
  • zypper lu -t patch
    • Display the available patches