Environment
Retain Unified Archiving 4.x
Situation
When trying to import Android mobile devices in a CSV file through Cloud Mobile Service, seeing the following error:
08:43:38, 711[ajp-nio-48009-exec-9] [INFO ] DeviceManagement: Continuing with auto-registration for Joe User (joe.user@microfocus.com)
08:43:39, 383[ajp-nio-48009-exec-9] [ERROR] MobileService: Unidentified network error when trying to register device : U1P8SZ79KQTN47ONJQANKPB7
java.io.IOException: Unable to register device! : <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
</body>
</html>
08:43:39, 383[ajp-nio-48009-exec-9] [ERROR] MobileService: Unidentified network error when trying to register device : U1P8SZ79KQTN47ONJQANKPB7
java.io.IOException: Unable to register device! : <html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>
</body>
</html>
Resolution
Contact Micro Focus Retain support. There could be a possible network communication issue or the Cloud Mobile Service could be off-line.