Environment
Micro Focus iPrint
macOS 10.15 (Catalina)
Situation
After updating the macOS to Catalina (10.15), iPrint printers fail to install with the following message:
Please enter the username for Local iPrint/CUPS user account:Regardless of the credentials provided, the printer will not install.
Resolution
Install the iPrint Client for Mac version 6.13. This client will also be available via the OES Channel and iPrint Appliance Online Update channel sometime late October 2019.
Workaround:
- Go to System Preferences .
- Security and privacy -> General --> Allow apps downloaded from --> app store and identified developers-->
- Click Open Anyway
- Continue the iPrint printer installation
Cause
An update to the Mac Operating System requires an update to the iPrint Client for Mac.