"My Files" empty for some Filr servers after 3.x to 4.0 upgrade

  • 7024165
  • 03-Oct-2019
  • 09-Oct-2019


Micro Focus Filr 4.x
5 Filr servers
2 Index servers
1 Database server


After Upgrading Filr from 3.x to 4.0, some of the Filr servers show the contents of "My Files" after logging into the browser interface and other Filr servers do not.  The /var/opt/novell/tomcat-filr/logs/appserver.log file shows the following error:

[DATE] ERROR [main]  [org.kablink.teaming.license.LicenseManager] - Invalid or missing license - system will continue with limited access.


Although the license appears fine within the :9443 tool, re-upload the license file to each of the non-working Filr servers.

Steps to upload the license file:
  1. Go to https://<ip or dns of the Filr server>:9443
  2. Click the Configuration tile
  3. Click the License option in the left navigation pane.
  4. Click the Choose File button
  5. Select the License file (XML file) from your Desktop
  6. Click OK.