Filr client crashes upon login on Apple Mojave

  • 7024057
  • 09-Aug-2019
  • 13-Sep-2019

Environment

Filr 3
Filr 4
Apple Mojave 10.14.5
Apple Mojave 10.14.6

Situation

Upon upgrading the Mac OS to version  10.14.5 or 10.14.6 (Mojave), it is no longer possible to login to Filr from the Mac Desktop Application /Client. You may see messages indicating problems related to "FilrAPIKit.framework" such as:

Library not loaded: /Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit
  Referenced from: /Applications/Filr.app/Contents/Resources/Filr.app/Contents/MacOS/Filr
  Reason: no suitable image found.  Did find:
/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit: code signature invalid for '/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit'

/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit: stat() failed with errno=1
/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit: code signature invalid for '/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit'

/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit: code signature invalid for '/Library/Frameworks/FilrAPIKit.framework/Versions/A/FilrAPIKit'

And/or "Filr cannot be opened because of a problem", such as:


Resolution

The problem is fixed in the Filr 4.0.2 update (or Filr 3.4.5, for Filr 3), which can be installed from the Port 9443 Appliance Console > Online Update icon. After installing the update on the Filr appliance, download and install the new desktop application as usual. Note that the previous build of the desktop application may need to be removed before installing the new one.

Additional Information

After updating, the version number of the desktop application will appear as "Version 4.0.1 (575)"

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