Users unable to login via desktop or web after update to 4.0.1

  • 7024051
  • 06-Aug-2019
  • 20-Aug-2019

Environment

Filr 4.0.1 Appliance

Situation

After updating to the 4.0.1 version of Filr, over time, users may be unable to login to the Filr appliance via the desktop client or the web interface.  Users are prompted for login credentials but Filr returns an invalid password or credentials message such as  "The password you entered is not valid. Retry".  Rebooting the Filr appliance will temporarily resolve the issue but the issue will return.  

Resolution

On the Filr appliance, locate the /usr/lib/systemd/system/filr.service file and add the following lines to the Services section:
LimitNOFILE=65536
LimitNPROC=65536
TasksMax=infinity

After saving the changes, the Filr appliance will need to be restarted.

Note:
If these lines are present, then you are not experiencing this specific issue relating to the filr.service file.

Cause

It appears during the update to 4.0.1, the file /usr/lib/systemd/system/filr.service is being overwritten and the following lines are being remove from the Services section:
LimitNOFILE=65536
LimitNPROC=65536
TasksMax=infinity

Additional Information

Engineering is investigating the cause of this issue.

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