Viewing pdf attachments using the QuickViewer on the GroupWise client causes the client to freeze

Document ID:7024025
Creation Date:19-Jul-2019
Modified Date:19-Sep-2019
- Micro Focus Products:
  GroupWise

Environment

GroupWise 18.1.0
GroupWise 18.1.1

Situation

When double clicking a pdf attachment, Adobe Reader opens up the attachment as expected. However, when clicking on the pdf document just once, so you can view it using the QuickViewer, it will display the pdf on the client but the client will freeze right after.

Resolution

If you have Acrobat Reader Version 11 installed on your workstation try installing Adobe Reader DC instead. The GroupWise client should work fine with Adobe Reader DC.

Cause

GroupWise appears to have problems using Adobe Reader Version 11. The DC versions cooperates better with the GroupWise client code.