"No module named superxml" error during Mobility install/upgrade

  • 7024022
  • 19-Jul-2019
  • 19-Sep-2019

Environment

GroupWise Mobility Service 18
GroupWise Mobility Service 18.1.x

Situation

"No module named superxml" error during Mobility install or upgrade. The message can come up in different spots during the upgrade/install process

Resolution

1. Go to terminal on Mobility server
2. cd /var/log/datasync/
3. Delete file called "script.inst"
4. Run the install again. 

Cause

This is a bug in the code. Development is aware of the problem.

Status

Reported to Engineering

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