Windows 10 printer drivers and profiles not migrated to OES 2018

  • 7024015
  • 18-Jul-2019
  • 30-Oct-2019

Environment

Micro Focus Open Enterprise Server 2018 with iPrint
Micro Focus Open Enterprise Server 2018 SP1 with iPrint
Micro Focus iPrint Appliance 3.x
Micro Focus iPrint Appliance 4.x

Situation

When using miggui on an OES 2018 or OES 2018 SP1 server , Windows 10 printer drivers and iPrint printer driver profiles do not come across after the migration is executed.

Resolution

Fix has been released in the following patches:

.Update 3 - OES 2018 SP1

·Update 3 - OES 2018-SP1 - iPrint 

·Update 3 OES 2018 SP1 iPrint for OES

·Update 11 - OES 2018

·Update 11 - OES 2018 - iPrint 

·Update 11 OES 2018 iPrint for OES

·Update 36 - OES 2015 SP1 

·Update 36 - OES 2015 SP1 - iPrint

·iPrint 3.2 Patch 3

·iPrint 4.0 Patch 3 

Cause

Bug in the iPrint migration code.

Additional Information

There are two scenarios within this issue:

Launch miggui, authenticate to both servers, choose Add and select Novell iPrint, fill the Print Options tab, go to the other options tab and select "Migrate printer drivers if the driver is not present in the target drive store".

1.  If you leave the "ALL" option selected, the migration progress and log files won't show errors, but the Windows 10 drivers and profiles will not migrate.

2. If you select "Windows 8/8.1 64", you will see the following error in the migration.log file:

 
 INFO  - IPRINT:/opt/novell/bin/iprintmig:Information: Unknown platform 'Windows 8/8.1 64' specified as input, ignoring it.

and Windows 10 printer drivers  and profile are not migrated.