Environment
Micro Focus iPrint Appliance 3.x
Micro Focus iPrint Appliance 4.x
Situation
When enabling auditing on a Walkup iPrint printer, the audit report will show zero (0) as the number of jobs printed, even when jobs were sent to that Walkup printer.
Resolution
Working as designed.
Additional Information
The print job statistics within the auditing report will show on the actual iPrint printer and not the Walkup (Virtual) printer. For example, three of the following printers exist:
WalkupPrinter01
PrinterA
PrinterB
A user submits a print job to WalkupPrinter01. The audit report will show 0 print jobs for WalkupPrinter01. However, it will show 1 print job for either PrinterA or PrinterB, depending on which printer processed the print job.
The Walkup printer will always show 0 jobs printed.
WalkupPrinter01
PrinterA
PrinterB
A user submits a print job to WalkupPrinter01. The audit report will show 0 print jobs for WalkupPrinter01. However, it will show 1 print job for either PrinterA or PrinterB, depending on which printer processed the print job.
The Walkup printer will always show 0 jobs printed.