GWAVA (Secure Messaging Gateway) 7
How are false positives prevented for messages from a certain domain or email address.
To prevent messages from getting blocked by the same filter, in the future, create a whitelist (exception list) and add the senders domain or email address to it. To do that, do the following:
1- The first thing to do is to find out what the message was blocked for. You can find this out in message tracker.2- Once you find out what it was blocked by, On the right of the filter or filter group node, drag the yellow dot to the white space, next to it. It will provide a list of options. Under Templates, choose email address.3- Click on Email Address to change the name of the node, if desired. In this example below, it was changed to sender whitelist.4- Click on the icon on the left of this email address whitelist node to edit it. It looks like an @5- Check the box for 'Scan sender address'6- Add the domain (or full email address) to the list using a wildcard, for example: *@gwava.com or *gwava.com6- Save changes.
Messages from this domain (or email address) should now not get blocked, for the filter that it is linked with. In the above example, it shouldn't get blocked for any filter linked with the Spam Filter Group.