Microsoft Word Mail Merge feature not working on Office 64bit

  • 7023975
  • 26-Jun-2019
  • 09-Aug-2019

Environment

Mail merge does not work with Microsoft Word and GroupWise Client
Mail merge does not work with Office 2007
Mail merge does not work with Office 2013
Mail merge does not work with Office 2016
Novell GroupWise 2014
Novell GroupWise 2014 R2
Novell GroupWise 18

Situation

Mail merge feature not working on Microsoft Word. GroupWise is configured as the default Mail app on the workstation but attempting to use the Mail Merge feature results in the following error message: "Either there is not default mail client or the current mail client cannot fulfill the message request. Please run Microsoft Outlook and set it as the default mail client."

Resolution

Verify you have Office 32bit version installed. If you have Office 64bit installed, install Office 32bit version instead. Mail Merge should now work for you.

Cause

Mail merge will not work against Office 64bit. You need to have Office 32bit version installed in order for the Mail Merge feature to work.

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