GroupWise Messenger Memory Leak / Slow performance

  • 7023954
  • 20-Jun-2019
  • 20-Jun-2019

Environment

SUSE Linux Enterprise Server 12 Service Pack 2 (SLES 12 SP2)
SUSE Linux Enterprise Server 12 Service Pack 3 (SLES 12 SP3)
SUSE Linux Enterprise Server 12 Service Pack 1 (SLES 12 SP1)
GroupWise Messenger 18

Situation

Performance slows down over time
Server Runs out of memory

Resolution

Disable statistics gathering in Arango

On the Host Server edit the file: /etc/arangodb3/arangod.conf

Find the line # gather server statistics

change statistics = true 
to statistics = false

Save the file and restart the DB, Mars, and the Agents 

Cause


The Arango database used by GroupWise Messenger, has a memory leak associated with its internal statistics gathering function.  GroupWise Messenger doesn't utilize that feature of the database so turning it off will not affect Messenger performance in any way.  Arango will fix the problem in a future release.

Feedback service temporarily unavailable. For content questions or problems, please contact Support.