Environment
Filr 4.0
Situation
After an apparently successful upgrade from Filr 3.4 to Filr 4.0:
- User accounts disappeared, and users can no longer see shared or personal files using any client.
- A new folder created after the upgrade appears in the web and desktop clients, but still none of the existing files are visible.
- Performing a a synchronization of the Net Folders appears to have been successful, but the files are still not available.
Resolution
Re-index the search index
- Open the port 8443 interface to the Filr 4.0 Filr appliance and login as admin.
- Open the Administration Console
- Open the “Search Index” item in the left navigation panel
- Check the “Re-Index Everything” box, and click OK
Cause
Re-indexing is a required step after upgrading from Filr 3.4 to Filr 4. See documentation for upgrading the large Filr deployment or upgrading the all-in one (small) Filr deployment.