eDirectory upgrade from 9.0.x to 9.1.x fails with error: Credentials are incorrect, please verify and retry (Windows)

  • 7023799
  • 28-Mar-2019
  • 18-Apr-2019

Environment

eDirectory 9
Windows Server

Situation

Upgrade from eDirectory 9.0.x to 9.1.x fails with the following error message, "Credentials are incorrect, please verify and retry."

Credentials for tree admin have been verified and are correct.

Password contains one or more of the following special characters: $ & ( )

Resolution

Temporarily modify the admin password to not include special characters. Once this change is completed, re-run the eDirectory upgrade and the error should be resolved.

Cause

A defect has been raised and cause is currently under investigation.

Status

Reported to Engineering