Server unable to download 3rd-party cloudflare font-awesome resource

  • 7023792
  • 25-Mar-2019
  • 18-Jun-2019


Privileged Account Manager 3.6


New PAM Administration Console attempts to download the following 3rd-party resource from Cloudflare, but fails due to network or environment restrictions on the server:


At the time of writing this document, a publicly available fix has not yet been provided; however, please consult with Support to verify the current status.


Reported to Engineering

Additional Information

If needed, as a workaround, please follow the steps below to localize the resource:

  1. Download the external resource and make available to the local PAM Manager(s):
    cd /opt/netiq/npum/service/local/admin/docs/pam/assets/css

  2. Modify the following file to source the resource locally:

    Please replace
    <link rel="stylesheet" href="">
    <link rel="stylesheet" href="assets/css/font-awesome.min.css">

  3. Restart PAM services (i.e. service npum restart).

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