Environment
GroupWise 18
Situation
When trying to use the User Mailbox feature under the user object, getting error:
*No Trusted Application records found to use for SOAP connection
Resolution
In the GroupWise admin console go to System | Licensing | and click on "Check Now"
That will create the Trusted App called "GROUPWISE MAILBOX MANAGEMENT" in System | Trusted Apps.
Cause
If the License is an Enterprise Messaging license or if the GWAVA Mailbox Management addon License exists the Mailbox Management will try to use SOAP to access the user's mailbox information. As part of that access a Trusted App record is needed and one should be created automatically when the License gets updated. This is not happening.
This has been reported to engineering.
Additional Information
This has been fixed in the GroupWise 18.1.1 release
Release notes bug fixes: