Devices not syncing with GMS when connection settings are defined by an MDM solution

Document ID:7023712
Creation Date:14-Feb-2019
Modified Date:15-Feb-2019
- Micro Focus Products:
  GroupWise Mobility Service

Environment

GroupWise Mobility Service 2014 R2
GroupWise Mobility Service 18

Situation

Android devices are unable to connect or synchronize messages using Google GMail when connection settings are defined by an MDM solution.

Resolution

Open the GMS Admin Console and navigate to the following page: GroupWise Mobility Service > Config > Device > Enable "Device Security Policy". No other settings are needed to be defined in this section.

You might need to restart GMS to get the setting to apply.