Environment
Sentinel 8.2 Appliance
Situation
Unable to re-register Sentinel 8.2 appliance due to unwanted entries at /etc/products.d location, namely the SLES.prod entry which should have been deleted with the migration utility after upgrading to SLES12SP3 8.2.0.0 or 8.2.0.1.
Resolution
Manually remove SLES.prod entry and make sure that baseproduct is pointing to the respective prod file of the appliance.
1. Move the SLES.prod to /root location for backup.
mv /etc/products.d/SLES.prod /root
2. Make sure that the symbolic link is pointing to the appliance prod file.
ln –s /etc/products.d/sentinel_server.prod /etc/products.d/baseproduct(replace sentinel_server.prod with the respective .prod file of the appliance appears in the list)
After the above steps, the content of /etc/products.d should look like the following:
ls –l /etc/products.d
lrwxrwxrwx 1 root root 36 Jan 8 23:50 baseproduct -> /etc/products.d/sentinel_server.prod-rw-r--r-- 1 root root 531 Jan 8 23:50 sentinel_server.prod-rw-r--r-- 1 root root 588 Feb 28 2014 slms.prod
Cause
Observed multiple unwanted entries at /etc/products.d location, for example:-rw-r--r-- 1 root root 2917 May 4 15:29 SLES.prodlrwxrwxrwx 1 root root 9 Oct 16 09:07 baseproduct -> sentinel_server.prod-rw-r--r-- 1 root root 548 Jul 16 06:23 sentinel_server.prod-rw-r--r-- 1 root root 616 May 9 2014 slms.prod