GroupWise Messenger users Cannot log in, Server Not Responding error

  • 7023614
  • 04-Jan-2019
  • 04-Jan-2019

Environment

GroupWise 18
GroupWise Messenger 18

Situation

Users are unable to login to GroupWise Messenger  and receive a Server not  responding error

Messenger Agent Log reports Connection Table Full

Resolution

The problem can be fixed by manually increasing the number of user connections using the following steps:

Open the GroupWise Admin Console then select Messenger in the left panel

Click on the MessengerService to open the properties page

Select Messaging Agents from the top of the list then click on your messaging agent object

Select the Agent Settings tab at the top of the window then scroll all the way to the bottom of the settings page

Under Performance Preferences set the Maximum number of users: to 5000 and save your changes

As a final step restart the Messaging Agent on the Messaging server


Cause

GroupWise Messenger 18 sets the maximum number of users at 100

Development is aware of the problem and it will be fixed in version 18.1.1

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