Environment
AppManager Enterprise 9.2
AppManager Enterprise 9.1
TLS 1.2 Support Required
Situation
|
AppManager Module |
Short Name |
Build Version |
HotFix Version |
1 |
WINOS |
WinOS |
8.1.170.0 |
8.1.0.2 |
2 |
Microsoft SQLServer |
SQLServer |
8.2.83.0 |
8.2.0.3 |
3 |
AMHealth |
AMHealth |
8.2.134.0 |
8.2.0.5 |
4 |
Hardware |
Hardware |
8.2.51.0 |
8.2.0.1 |
5 |
VMWare (Vsphere) |
VMWare |
8.1.68.0 |
8.1.0.2 |
6 |
WebRT |
Web-RT |
7.4.58.0 |
7.4.0.4 |
7 |
Exchange |
Exchange2007 |
7.6.156.0 |
7.6.0.2 |
8 |
IIS |
IIS |
7.4.70.0 |
7.4.0.1 |
9 |
Active Directory |
AD |
7.1.92.0 |
7.1.0.1 |
10 |
Win RT |
Win-RT7 |
7.7.164.0 |
7.7.0.1 |
11 |
MSCS |
MSCS |
7.2.78.0 |
7.2.0.5 |
12 |
DELL Open Manage Hardware |
Dell |
7.3.88.0 |
7.3.0.9 |
13 |
HP CIM |
CIM |
7.4.115.0 |
7.4.0.10 |
14 |
XenDesktop |
XenDesktop |
8.1.22.0 |
8.1.0.1 |
15 |
Network Device |
NetworkDevice |
7.6.105.0 |
7.6.0.4 |
16 |
SNMP |
SNMP |
7.5.68.0 |
7.5.0.2 |
17 |
SNMP Traps |
SNMPTraps |
8.1.33.0 |
8.1.0.3 |
18 |
CallDataAnalysis |
CallDataAnalysis |
7.5.113.0 |
7.5.0.2 |
19 |
CiscoCM |
CiscoCM |
7.6.70.0 |
7.6.0.0 |
Resolution
-
Obtain the AM_TLS1.2_Update.zip package by contacting Technical Support. This package must be downloaded and installed on the machines where the consoles (Operator Console and Control Center) and report agents are installed.
-
Extract the AM_TLS1.2_Update.zip file.
-
Open a command prompt as Administrator.
-
Change directory to where you extract the AM_TLS1.2_Update files.
-
Run the following command:
PowerShell.exe -ExecutionPolicy Bypass –File ExtensionsInstaller.ps1
Same procedure is applicable for all Operator console, Control Center console and report agent machines. The script takes care of installing only the required files for each type of component on each machine. Contact Technical Support if you have any additional questions.
Cause
Operator console and Control Center console uses some .VBS files (where TLS 1.2 changes are made), that are not packaged with the installers. Instead, they are packaged with module installers and the AppManager "complete" installer. We are unable to release an updated complete installer for version 9.1 and 9.2. We can only deliver updates for separate components; therefore, the decision was made to deploy these files using the aforementioned script.