Quickprint fails with "unsupported format" error on Windows 10 S version

  • Document ID:7023576
  • Creation Date:11-Dec-2018
  • Modified Date:11-Dec-2018
    • Micro Focus Products:
      iPrint
      Open Enterprise Server

Environment

Micro Focus iPrint Appliance 3.2
iPrint for OES 2018

Situation

On Windows 10 version 1803 S mode when trying to print through QuickPrint using the Edge browser, the "unsupported format" error is immediately returned when trying to print Microsoft office documents.

Other documents, like txt, work fine.

Resolution

Contact Micro Focus support and request the FTF linked to Bug 1114646.

Cause

Only applications from Microsoft app store can be run on the machines with Windows 10 in S mode. This has caused  that Edge will not pass the mime-format of the office document to iPrint. Hence iPrint could not detect the proper format and returning the "unsupported format" error.