Environment
GWAVA (Secure Messaging Gateway) 7
Situation
Getting False Negative Virus' through, how can this be
resolved?
Resolution
If false negatives are getting through, report the viruses to
spam@gwava.com.
To ensure successful processing it is required to send copies
of the original email, in .eml format, that are being
misidentified. Furthermore to ensure both successful delivery and
the appropriate processing, please follow the guidelines
below:
•Save the mime.822 from the original email, renaming it to mime.eml•File(s) must be placed inside an encrypted ZIP archive.
•The encrypted ZIP archive must use the password infected.
•Describe the file(s) being submitted, e.g. the origin and whether the file(s) should be considered Clean or Suspicious.
Once we have them and can verify, we will get them reported.