No authentication request on Android app

  • 7023561
  • 04-Dec-2018
  • 02-Jan-2019


Advanced Authentication 5.3
Advanced Authentication 5.4
Advanced Authentication 5.5
Android Auth application NetIQ 3.1.9 build 281


After upgrading to latest version of the Andriod Auth application users no longer are prompted with authentication requests.


Upgrade AAF servers to AAF 5.6 or higher

Since the release of this TID a newer version of the app has been released to address this issue. If after upgrading to the latest version of the app, you are still experiencing this issue then please contact support.


The newer Android application requires changes in the smartphone method. These changes are included in AAF 5.6 or higher.