No authentication request on Android app

  • 7023561
  • 04-Dec-2018
  • 02-Jan-2019

Environment

Advanced Authentication 5.3
Advanced Authentication 5.4
Advanced Authentication 5.5
Android Auth application NetIQ 3.1.9 build 281


Situation

After upgrading to latest version of the Andriod Auth application users no longer are prompted with authentication requests.

Resolution

Upgrade AAF servers to AAF 5.6 or higher

Since the release of this TID a newer version of the app has been released to address this issue. If after upgrading to the latest version of the app, you are still experiencing this issue then please contact support.

Cause

The newer Android application requires changes in the smartphone method. These changes are included in AAF 5.6 or higher.

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