Environment
iPrint Appliance 2.1 patch 8 (iPrint-2.1.0.88.HP.zip)
Situation
After applying Patch 8 for iPrint Appliance 2.1 (iPrint-2.1.0.88.HP.zip), user authentications stop working. Attempting to install an SSL printer results in an "Invalid Credentials" error.
The /var/log/apache/error_log shows the following:
[DAY MONTH DATE TIME YEAR] [notice] child pid 4147 exit signal Segmentation fault (11)
[DAY MONTH DATE TIME YEAR] [notice] child pid 4150 exit signal Segmentation fault (11)
[DAY MONTH DATE TIME YEAR] [notice] child pid 6594 exit signal Segmentation fault (11)
The /var/log/apache/error_log shows the following:
[DAY MONTH DATE TIME YEAR] [notice] child pid 4147 exit signal Segmentation fault (11)
[DAY MONTH DATE TIME YEAR] [notice] child pid 4150 exit signal Segmentation fault (11)
[DAY MONTH DATE TIME YEAR] [notice] child pid 6594 exit signal Segmentation fault (11)
Resolution
Contact Micro Focus support to obtain an FTF fix. Mention Bug 1113560.
Cause
An incorrect library link is causing Python to send a segmentation fault to the Apache process.
Additional Information
On apache error_log file, an entry was shown as:
[Mon Oct 29 15:17:11 2018] [notice] child pid 4147 exit signal Segmentation fault (11)
[Mon Oct 29 15:17:15 2018] [notice] child pid 4150 exit signal Segmentation fault (11)
[Mon Oct 29 15:17:18 2018] [notice] child pid 6594 exit signal Segmentation fault (11)
[Mon Oct 29 15:17:15 2018] [notice] child pid 4150 exit signal Segmentation fault (11)
[Mon Oct 29 15:17:18 2018] [notice] child pid 6594 exit signal Segmentation fault (11)