AutoSync client upgrade fails if the previous version is installed on a Non-default path

  • 7023534
  • 20-Nov-2018
  • 18-Jan-2019

Environment

Secure Configuration Manager 7.1.1
Secure Configuration Manager 7.1

Situation

Application of SCM 7.1.1 patch on top of SCM 7.1 Standalone auto sync client fails if the auto sync client is installed on a non-default directory.

Resolution

Create the following registry key before applying the SCM 7.1.1 patch

  Registry to be created: 

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\NetIQ\ProductInfo]

"InstallScmDir"=<<Path to the location where the stand alone autosync client is installed and append slashes at the end>>

Eg: "InstallScmDir"=C:\NetIQ\Secure Configuration Manager\


Cause

Service is not upgraded when installed on Non-default path
JRE is not upgraded

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